GENERAL WARRANTY

GENERAL WARRANTY

1. Muotitek.com provides a standard 1 year warranty for all products from the date of invoice by repairing or replacement except the tray CPU below. Please refer to Warranty Limitations for details. This warranty shall not extend to any damage, defect, or malfunction caused by abuse, misuse, or unauthorized modification by the customer. Muotitek.com reserves the right to refuse service due to any physical damage. This warranty is only provided to the original Purchaser. It is not transferable to anyone who subsequently purchases (muotitek.com does not provide services to 3rd parties).

2. There will be a 15% restocking charge if merchandise that meets manufacturer specifications is returned for reasons of general dissatisfaction with performance or incompatibility with hardware or software, within 15 days from the date of invoice and must be returned in the original condition as sold. Absolutely no return for credit after 15 days from the date of invoice, and no cash refund will be permitted.

3. Muotitek.com offers a standard ONE YEAR warranty. For products that carry more than one year warranty by manufacturers, the RMA must be handled directly by the manufacturer.

4. Manufacturer warranty will be null and void if products are modified, damaged or otherwise tampered with, for example, If the outer case is opened or additional optional parts/components are installed / removed.

5. Repaired or replacement RMA items carry a warranty for only the remainder of warranty period from the date of original invoice. Product specifications are subject to change without notice.

D.O.A. POLICY

1. Any product that proves defective within 15 days from the invoice date shall be deemed D.O.A. (Defective on Arrival), subject to verification by muotitek.com. Muotitek.com reserves the right of no replacement or in house credit for all tested functional merchandise. All functionally DOA items must be claimed within D.O.A. period to receive a Credit/New Replacement. Defective items returned subsequently will be repaired or replaced by standard processing.

2. D.O.A. products will either be replaced or for in house credit at the current market price within 15 days of issuance of an RMA (Return Merchandise Authorization) number.

3. D.O.A. products must be received within seven days once the RMA number is issued, with original packaging and all accessories. No replacement or in house credit will be made for incomplete package.

4. No cross shipment allowed for all D.O.A. products.

RMA POLICY

1. Products that proved defective during the warranty period will be replaced or repaired by muotitek.com

2. Defective products will only be tested for the problem reported. If no specific problem was reported, only muotitek.com general testing procedures will be applied.

3. Any products not found to be defective will be returned to the customer as is, with no replacement made.

4. Muotitek.com will not be responsible for the physical damage, due to improper packing, or incurred during the transportation from the Customer Site to muotitek.com. Any damage claims against the shipping company are the responsibility of the Customer.

5. If an in house credit is issued, it is based on the product's current market price. Not the original Invoice selling price.

RMA PROCEDURES

1. Customer must fill out and fax or email the muotitek.com RMA requisition form including the date of purchased, muotitek.com invoice No., Serial No. and a detailed description of the problem for the defective products in order to obtain a RMA No. before returning to muotitek.com.

2. Muotitek.com will issue an RMA number within 2 business days of receipt of the completed requisition form, which will be Valid only for 15 days from the date issued. And No RMA number will be issued for any incomplete requisition form.

3. All returned items must be in proper packaging. All shipments must include an authorized RMA form. The RMA number must be clearly marked on the outside of the box. Muotitek.com reserves the right to refuse any shipment that is incorrectly labeled or without a valid RMA number. Any non-defective accessory should not be sent back with the defective products for repair or replacement. Muotitek.com is not responsible for any missing parts.

4. Customer is responsible for the freight charges from their location to muotitek.com. Muotitek.com will pay the freight when returning repaired or replaced goods (muotitek.com will return repaired or replaced goods by the same means used by the customer), except for products not purchased from muotitek.com or items out of warranty. Muotitek.com is NOT responsible on RMA items that arrive damaged during transit.

5. Muotitek.com is NOT responsible for the integrity of the data information on storage products such as hard disk drives, or tape drives.

6. No credit or refund on CPU products, notebooks, assembled systems, opened software, special ordered items, shipping charges, freight insurance, custom charges or labor will be issued.

7. Credit processing time will be 5 business days. Please allow 4 weeks to mail the refund check after the receipt of goods. Purchaser's muotitek.com account must be current and have all checks cleared for credit processing.

8. A minimum 15% restocking fee will be applied for all returns of Non-Defective Items. (Items must be in original sealed carton in re-sellable condition)

9. In the case of EOL (non replaceable items) muotitek.com reserves the right to give only partial credit based on whichever is less: the market price or an amount equal to the pro-ration of age as compared to the purchase price.

WARRANTY LIMITATIONS

The manufacturer's warranty limitations apply to all products sold by muotitek.com. Muotitek.com. reserves the right to repair or replace items with those of equivalent specifications.
Please refer to the following list for products that are not included in the 12 months standard warranty.

Products	Muotitek.com Warranty/DOA period
AMD Tray CPU	180 days warranty / 7 days DOA for Replacement Only
Intel Tray CPU	30 days warranty / 7 days DOA for Replacement Only

RMA Department

Muotitek.com
Fax: 1-510-226-3890

Email: service@muotitek.com